Conditions of Use

1. Payments

Visa (not Visa Electron), MasterCard, Switch and paypal are accepted as methods of payment. All transactions are in pounds sterling or euros.

2. Delivery

In most cases the standard service on orders received is 7 days to both UK and French members. Free shipping is available on all orders over £175 or the privaling rate in Euro's. All orders under tis amount a standard charge of £3.95 will apply. We do not offer a next day delivery option.

Deliveries are done by Royal Mail or DPD.

If you have any queries relating to the delivery of your order you can contact us by e-mail, quoting your order number.

3. Pricing

All prices quoted are exclusive of VAT. The only possible additional charge above the price quoted for the item is a carriage charge.

The VAT element of each purchase is clearly detailed on the Pretty Hair invoice.

4. Guarantees

Pretty Hair takes great care to ensure that all the products featured on this website are of a high quality.

If a product is faulty and under guarantee you should follow the procedures detailed below:

5. Returns and Refunds

Items not required

We at Pretty Hair aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 14 days from the day of receipt as long as it has not been used and is returned in its original undamaged packaging.

All you need to do is to contact us by e-mail and we will issue you with a Returns Code, explain our simple Returns Procedures and agree with you the easiest and most convenient way for you to return the item(s) to us. You should then return the item(s) to us by the agreed method together with a completed Goods Return Form which will have been sent to you with your original order. Unfortunately, we cannot accept proof of posting as confirmation of delivery.

Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging.

Faulty, Incorrectly Supplied and Damaged Items

If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above. We will then arrange collection of the item(s) free of charge.

Upon receipt of the item(s) we will refund the full value of the goods and any postage costs.

6. Contract Information & Governing Law

A contract is formed between you and Pretty Hair only when you have received confirmation by email that your order has been accepted and you are notified of the order number on the screen.

For the avoidance of doubt the Contract will be deemed to have been concluded in the United Kingdom and shall be governed by and construed in accordance with English Law and you and Pretty Hair will agree to submit to the non-exclusive jurisdiction of the English and European Courts.

7. Copyright

All of the design of this website, its images, its graphics, text, the arrangement and selection thereof, and all software and compilations of software, source codes, and all other components of or material comprised in or on this website are the copyright of Pretty Hair.

You are permitted to copy and to print all or part of this website for the purpose only of placing an order with Pretty Hair. However any other use or reproduction of this website or any of its components is strictly prohibited without the prior written permission of Pretty Hair.

8. Disclaimer

While great care has been taken to ensure that the information on this website is accurate, information as to price may be subject to change without notice. Without in any way reducing or affecting you statutory rights, Pretty Hair makes no prepresentations or warranties that the information in or accessible via this website is accurate, complete or current, nor of any other kind, express or implied, with respect to this website or the products, information, materials or contents including, without limitation, warranties of merchantability and/or fitness of any product for a particular purpose.

Except as expressly stated in the website and, except for liability for death or personal injury to the extent only that it is caused by or arises from the negligence of Pretty Hair and to the fullest extent permitted by law, neither Pretty Hair nor any of its directors, employees, affiliates or other representatives will be liable for damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages being consequential damages not within the contemplation of the parties at the time the contract was made, loss of data, income or profit, loss or damage to property and claims of third parties arising out of or in connection with the use of this website or the information, content, materials or products included on this website.

9. Statutory Rights

Your Statutory Rights are unaffected by anything appearing in these terms and conditions.

10. Security

Pretty Hair has taken a great deal of care to ensure that any personal information you send us remains totally confidential.

All credit card information is encrypted when it is transferred over the internet using SSL Encryption.

All personal information is held on a Secure Server and will not be used in any way without your express permission. For further details see our Privacy Policy.